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Frequently asked questions
How to purchase a product?
As a Grundfos customer, you deserve efficient, smooth and personalised service – like when placing your pump order. There are two ways to experience service on Grundfos.com. You can find a direct line to local distributors by selecting the country you are based in and then the office closest to you or, as an Extranet user, you can place your order directly with us. Whichever way you choose, we strive to make sure you can place your order and get back to work fast.
Where to find spare parts?
How can I replace my pump?
Where can I find information to troubleshoot Grundfos products?
The operating instructions provided with every Grundfos product contain relevant troubleshooting information. These instructions describe not only installation, operation and maintenance, but also include a dedicated section to assist in troubleshooting general problems that arise during use. The instructions are also available online on the product pages under the tab called Documentation.
Ready to purchase
If you are looking to purchase a product or service, our friendly and knowledgeable pump experts would be happy to help. Find your nearest Authorised Dealer by industry type.
Grundfos Extranet is an Industry leading commerce platform supporting our registered customers in ordering pumps and pump related components and parts. Get 24/7 access and features to optimise and enhance your purchasing process.